from the edge of the deep green sea

I’m on hold right now with HP Customer Support, I’ve been on the phone for 20 minutes (and counting) and I’ve been transferred THREE times already. I’ve been patient and I’ve been tying not to scream at the person on the phone. Allow me to elaborate.

On April 21st, 2009 I bought an HP Pavilion HDX16-1140US computer from Amazon. After using it for 7 days, I felt the computer was not for me, so I sold it to a friend here in Costa Rica. I get a call about 3 months later telling me that the computer won’t turn on, she brings it over and it’s pretty much dead.

I call HP and ask them to have it serviced in Latin America. They say “yes, as long as there are parts, we’ll service it” and they give me a LATAM phone number. I call the next day and they tell me “no, you bought it in the US, you must service it in the US”, which is 100% bullshit (Apple honors their warranty ANYWHERE IN THE WORLD).

So I’m told that I should call them back once I am in the States so they can send me a box for return and I’m like “ok, I’ll call you”. A friend of mine is traveling this Thursday and I thought I’d send the computer with him and end this nightmare.

Once more call with HP and this is their final say:

Since you bought the computer through a reseller, you will need to contact them, so they will receive your computer and have it serviced through us.

What? Are you telling me I waited THREE FUCKING months in vain waiting for HP to tell me they are not responsible for their shitty computers and their joke of a warranty? And then the representative has the nerve to tell me:

“You have to understand sir, that we cannot honor warranties when items are sold through a reseller, if you had a company…”

At that moment I interrupted and told her “please don’t BS me, Apple sells their computers through Amazon and they honor their warranty, unlike you”.

So this is my hell, I’ve wasted so many cycles trying to get this fucking joke of a company to honor their motherfucking warranty and I am tired, frustrated, and completely done for with this.

My next step is writing an Amazon review so that buyers can be aware that when they buy HP products from Amazon.

Bottom line: avoid HP products at all, not only do they break after 5 months of usage but the company that manufactures them fails to take responsibility for their crappy products.

Oh, and to answer the question:

What do HP’s warranties and the Easter bunny have in common?

Well, they both are figments of your fucking imagination.

BTW, I did not made the image for this post, someone beat me to it.

Update October 20, 2009 08:33: Amazon informs me that they cannot honor the warranty, that I have to call Hewlett Packard.